w565 Privacy Policy — How We Protect Your Data and Respect Your Rights

Scope & Data Controller

This Privacy Policy applies to all personal data processed by w565 in connection with the operation of the online gaming and sports betting platform accessible at w565.bid ("Platform"). It applies to all registered Players, prospective registrants, and visitors who interact with the w565 website regardless of location.

For the purposes of applicable data protection legislation, w565 acts as the data controller in respect of personal data submitted through the Platform. w565 is operated by an entity licensed under an internationally recognised online gaming regulatory framework. The Platform is primarily marketed to and used by players based in Pakistan, and w565 processes data in accordance with its obligations under its gaming licence.

Data We Collect

w565 collects personal data through several channels — directly from you during registration and account activity, automatically through your interaction with the Platform, and from third-party verification services used during KYC. The categories of data collected are set out below.

2.1 Registration Data

When you create a w565 account, we collect: full legal name, date of birth, CNIC number, residential address (including city — commonly Karachi, Lahore, Islamabad, Faisalabad, or other locations across Pakistan), Pakistani mobile number (Jazz, Telenor, Ufone, or Zong), and a chosen username and password.

2.2 Identity Verification (KYC) Data

To comply with our licensing obligations, w565 collects and processes: copies of government-issued identity documents (CNIC front and back), selfie photographs used for liveness verification, and in certain cases, proof of address documentation. KYC data is processed by w565 and its authorised verification service partners.

2.3 Financial Transaction Data

w565 records all financial transactions associated with your account including: deposit amounts and timestamps, withdrawal requests and processing status, payment method identifiers (JazzCash mobile number, EasyPaisa wallet reference, HBL/UBL/Meezan Bank account last four digits, Raast ID, or 1LINK reference), and bonus credits and wagering activity.

2.4 Gaming Activity Data

The Platform automatically records: game sessions and outcomes, sports betting markets wagered upon (including cricket, PSL, football, and UFC markets), stake amounts and winnings, session durations and login timestamps, and responsible gaming tool activations (deposit limits, self-exclusion events).

2.5 Technical & Device Data

When you access w565 — including during the w565 login process — our systems automatically collect: IP address, device type and operating system, browser type and version, screen resolution, referring URL, and session cookies. This data is used for security monitoring, fraud prevention, and platform optimisation.

Legal Basis for Processing

w565 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to create and manage your w565 account, process deposits and withdrawals, provide gaming services, and fulfil our obligations under the platform's Terms and Conditions;
• Legal Obligation: Processing required to comply with w565's international gaming licence requirements, including mandatory KYC identity verification, anti-money laundering (AML) checks, and transaction record-keeping obligations;
• Legitimate Interests: Processing undertaken to detect and prevent fraud, protect the security and integrity of the platform, monitor for prohibited conduct, and improve the technical performance of w565 services;
• Consent: Processing of data for marketing communications and non-essential cookies, where you have provided explicit consent that may be withdrawn at any time.

How We Use Your Data

w565 uses the personal data it collects for the following purposes:

4.1 Account Management

To create, verify, and maintain your w565 account; to authenticate your identity during each w565 login; to communicate important account notifications including security alerts, withdrawal confirmations, and policy updates; and to respond to support requests submitted via live chat or email.

4.2 Payment Processing

To process deposits made via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, or Cash OTC; to initiate and confirm withdrawal requests to your designated Pakistani payment account; to maintain full transaction records as required by our gaming licence; and to investigate and resolve payment disputes.

4.3 Regulatory Compliance & Fraud Prevention

To conduct identity verification and ongoing KYC checks in compliance with our licensing obligations; to screen transactions for indicators of money laundering, terrorist financing, or fraudulent activity; to share data with our licensing authority where legally required; and to enforce the Platform's prohibition on under-age gambling (21+).

4.4 Platform Improvement

To analyse aggregated gaming activity patterns for the purpose of improving game selection, interface design, and platform performance; to monitor technical errors and security incidents; and to conduct internal research that helps w565 better serve Pakistani players.

4.5 Responsible Gaming

To monitor gaming patterns for indicators of problem gambling behaviour; to apply responsible gaming restrictions requested by Players (including deposit limits and self-exclusion); and to maintain records of self-exclusion requests to prevent circumvention through re-registration.

Cookies & Tracking Technologies

The w565 platform uses cookies and similar tracking technologies to enhance your user experience, maintain session state during and after w565 login, and collect analytical data about platform usage.

5.1 Types of Cookies Used

• Essential Cookies: Required for the platform to function correctly. These include session authentication tokens that keep you logged in to w565 across page navigations. These cookies cannot be disabled without impairing platform functionality;
• Performance Cookies: Used to collect anonymised data about how Players interact with w565, including which games are most visited and how long sessions last. This data is used solely to improve the platform;
• Functional Cookies: Remember your preferences such as language settings and display options;
• Analytics Cookies: Used by w565's internal analytics tools to understand aggregate traffic patterns and device usage across Pakistan.

Data Sharing & Disclosure

w565 does not sell, rent, or commercially transfer your personal data to unaffiliated third parties. Your data may be shared in the following limited circumstances:

• Payment Processors: Financial transaction data is shared with payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK) solely for the purpose of completing your deposit or withdrawal transaction. These processors operate their own privacy policies and are bound by applicable Pakistani financial services regulations;
• KYC Verification Partners: Identity documents submitted for KYC verification may be processed by authorised third-party identity verification service providers engaged by w565. These partners are contractually bound to process data solely for KYC purposes and to maintain equivalent data security standards;
• Regulatory & Law Enforcement Authorities: w565 will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or the terms of its gaming licence;
• Fraud Prevention Services: Aggregated or pseudonymised data may be shared with industry fraud prevention networks to identify and block fraudulent activity patterns;
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets involving w565, personal data may be transferred to the successor entity, subject to equivalent privacy protections and notification to affected Players.

Payment Data & Security

w565 does not store raw payment credentials. JazzCash PIN codes, EasyPaisa passwords, and full bank account numbers are never transmitted to or stored on w565 servers. All payment interactions occur via tokenised payment gateway integrations where the sensitive credential is processed entirely within the payment provider's secure environment.

Payment method references stored by w565 (such as a JazzCash mobile number or the last four digits of a bank account) are used solely to: (a) associate transactions with the correct Player account; (b) process withdrawal requests to the correct destination; and (c) comply with the withdrawal-to-source policy required under w565's anti-money laundering obligations.

Data Retention

w565 retains personal data for the periods necessary to fulfil the purposes for which it was collected, subject to the following minimum retention obligations:

• Account and KYC records: Retained for a minimum of five (5) years from the date of account closure or last active session, in accordance with our licensing authority's record-keeping requirements;
• Transaction records: All financial transaction records — including deposits, withdrawals, bonus credits, and game wagers — are retained for a minimum of five (5) years from the date of the transaction;
• Self-exclusion records: Records of Players who have requested permanent self-exclusion are retained indefinitely to prevent re-registration by excluded individuals;
• Support communications: Live chat transcripts and email correspondence are retained for 24 months from the date of the interaction;
• Technical logs: Server logs and IP address records are retained for 12 months for fraud prevention and security audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents any re-identification of the data subject.

Data Security

w565 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and w565 servers;
• AES-256 encryption for sensitive data fields stored at rest in our databases;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Multi-factor authentication required for all w565 administrative system access;
• Real-time intrusion detection and anomaly monitoring across all Platform infrastructure;
• Regular independent security audits and penetration testing of Platform systems;
• Segregation of player funds from operational accounts as an additional protective measure.

Notwithstanding these measures, no internet-based system can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a high risk to your rights and interests, w565 will notify affected Players without undue delay and will take all reasonable steps to contain and remediate the breach.

Your Privacy Rights

As a Player registered with w565, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the w565 Data Privacy team via live chat or at [email protected].

w565 will respond to all verifiable data subject requests within thirty (30) calendar days of receipt. Where a request is complex or numerous, the response period may be extended by a further sixty (60) days with notification to the requesting Player. w565 reserves the right to request identity verification before actioning any data subject request to prevent unauthorised access to another person's data.

Marketing Communications

With your consent, w565 may send you promotional communications about new games, bonus offers, PSL and cricket betting markets, and platform features via SMS to your registered Pakistani mobile number and, where provided, by email. Marketing communications are sent only to Players who have affirmatively opted in during registration or via account settings.

You may withdraw consent to marketing communications at any time by:

• Updating your communication preferences in your w565 account settings after completing w565 login;
• Replying "STOP" to any SMS marketing message received from w565;
• Contacting the w565 support team via live chat or at [email protected] with a clear opt-out request.

Withdrawal of marketing consent does not affect the lawfulness of processing conducted prior to withdrawal, and w565 will continue to send essential account communications (security alerts, KYC requests, withdrawal confirmations) regardless of marketing preference settings.

Children & Minors

If you believe that a minor has created or attempted to create a w565 account, please report it immediately to [email protected] or via the live chat facility. w565 takes under-age gambling prevention extremely seriously and enforces age verification at multiple points in the registration and KYC process.

International Data Transfers

w565 is operated by an internationally licensed entity and may process your personal data on servers located outside Pakistan. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that available in Pakistan, w565 ensures that appropriate safeguards are in place, including contractual clauses that require the recipient to protect the data to standards equivalent to those applied by w565 within Pakistan.

KYC verification services and certain fraud prevention tools used by w565 may involve transfer of identity data to processing facilities in other countries. All such transfers are governed by contractual data processing agreements that bind the recipient to w565's data protection standards and prohibit any use of the data beyond the specified purpose.

Amendments to This Privacy Policy

w565 may update this Privacy Policy from time to time to reflect changes in applicable law, our licensing obligations, or the way we operate our Platform. When material changes are made, w565 will provide notice to registered Players via SMS to their registered Pakistani mobile number and/or via an in-platform notification upon next w565 login, at least fourteen (14) days before the revised policy takes effect.

The date of the most recent revision will always be displayed at the top of this page and in the Table of Contents sidebar. Continued use of the w565 Platform following the effective date of any revision constitutes acceptance of the updated Privacy Policy. If you do not agree with a material change, you should close your account before the effective date of the revision.

Contact Us — Privacy Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by w565, please contact our Data Privacy team using the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, in both English and Urdu — accessible from any page on the w565 Platform after completing w565 login. Privacy and data requests made via live chat are flagged as priority;
• Email: [email protected] — please use the subject line "Privacy Request" and include your registered username and a clear description of your request. Responses are provided within 30 calendar days;
• Written Requests: Formal written data subject access requests should be submitted by email to [email protected] with sufficient information to verify your identity before w565 can action the request.

w565 is committed to resolving all privacy-related enquiries fairly, promptly, and in accordance with our regulatory obligations. If you remain unsatisfied with our response to a privacy complaint, you may have the right to lodge a complaint with the supervisory authority in the jurisdiction of our gaming licence.